Returns and Refund

Returns & Refund Policy

This Returns and Exchanges Policy applies to all purchases made through the website walkent.com. We are pleased to accommodate exchanges within 7 days on all products that have not been used and in the same original packaging that you received it. A photo of the product will be requested before the returns process starts.

Here are some FAQ in regards to our return policy:
Q: I RECEIVED DAMAGED, DEFECTIVE, OR WRONG ITEM(S). WHAT SHOULD I DO?
A: Should you receive damaged, defective, or the wrong item(s), please contact us immediately within 7 days from the delivery date and specify the damage, defect, or wrong item(s) including a picture of the packaging with clear tracking number shown and the picture of the product received. Our Online Returns Department / CSO will inspect your complaints and proceed with available options of returning the defective products for a replacement or gift card. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available.

Q: CAN I CANCEL MY ORDER?
A: We accept order cancellation before the product is shipped. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out. 

Q: WHY ARE WALKENT PRODUCTS NON-RETURNABLE IF USED?
A: WALKENT PRODUCTS are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow used items to be returned for the safety of all our customers.

Q: DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN / EXCHANGE?
A: No. We will schedule a reverse pickup for all our orders. 

Q: ARE THERE ANY CHARGES DEDUCTED FOR REFUNDS?
A: Yes. We deduct a fixed charge of Rs 250.00 per order. Once we receive the bag, we verify that the product has not been used and we will refund the order amount after deducting the free of Rs 250.00 within 7 days of receipt of the product.

Q: WHEN WILL I RECEIVE MY REFUND?
A: All Refunds are processed within 7 days of receipt of the returned product. Our customer care team will connect with you and take your bank details / UPI ID and refund the amount to you. 

Q: HOW MAY I CONTACT YOU?
A: You may contact us by e-mail at info@walkent.com The WALKENT Support team is headed by the Customer Support Officer and it operates seven days a week, 365 days a year. To get in touch, please write to The CSO, Walkent and include your order number and product details in the email. We always guarantee a response within 24 - 48 Business Hours and will be happy to help you!

Q: WHAT IF THE ITEM IS LOST IN TRANSIT?
A:  By ordering from us, you agree with our shipping times. Most orders get delivered within the time-frame mentioned in our shipping policy, however, external factors such as inspection by any government department may sometimes cause delays. If your order Shipping time exceeds by 15 business days than our displayed time, you can contact us and we will be sent you a replacement or a refund.