Have a question? Don’t hesitate to contact us.

Most Whatsapp Messages & Emails get a response within 24 Business Hours. Our Customer Support Officer (CSO) heads the Customer Support Team which is open Monday to Saturday, 10.30am to 6.30pm. Feel free to contact us with any questions, concerns, or ideas that you have at info@walkent.com. We love hearing from you because it helps us provide you with products and services you need.

Delivery or Shipping related questions? Please visit this page 

Frequently Asked Questions:

Q: How long will it take to receive my package?
A: It takes 2-3 business days for processing (unless stated otherwise) and 3-7 business days to receive your product.  

Q: Is Shipping FREE?
A: Yes. Shipping is Free. 

Q: What is the company’s return policy?
A: We will replace all defective units with a new item upon 7 days of shipment arrival. However, for replacement (if any) the inbound shipping fee will have to be borne by the customer and return shipping for second product is free. For more information click here

Q: Do you have a phone number I can call?
A: Yes. We’d love to answer your questions. We have a dedicated line wherein we take all your calls within Monday – Saturday from 10.30am to 6.30pm ☎️8001 655 655. In our experience, the best way to inform us or get in touch with us is through Whatsapp or Email. We’ve found that starting with Whatsapp enables us to provide the fastest response. We focus on providing fast and high-quality responses, so you’re always interacting with a human that can help first-hand.